Refund Policy

1. Cooling-Off Period

Consumer purchases: full refund within 14 days of purchase, provided work has not commenced. Business purchases: refunds at our discretion.

2. Audit Packages

If we fail to deliver the audit within the stated timeframe (14 business days), you are entitled to a full refund. If the audit is delivered but you are unsatisfied with the quality, we will revise it once at no additional cost. No refund for delivered audits.

3. Monthly Retainers

Cancel with 30 days written notice. The current month is non-refundable. Future payments cease immediately upon the notice period ending.

4. How to Request a Refund

Email hello@cometseo.com with your order reference. We acknowledge within 2 business days. Approved refunds are processed via Stripe within 5-10 business days.

5. Exceptions

We do not offer refunds for: completed deliverables accepted by the client; services where work has commenced with explicit client consent to waive cooling-off rights; dissatisfaction with search engine ranking outcomes (as these are outside our control).

Last updated: March 2026.